Where you create attributes

You create attributes to specify when:

Add an attribute

  1. Click Add first attribute (when adding initial attribute) or Add next attribute (when adding subsequent attributes).
  2. Select the attribute.
  3. Select the operator.
  4. Select or specify the value.
  5. Click the checkmark to save your attribute.
  6. To add another attribute, click add next attribute.

Edit an attribute

  1. Click Edit next to the attribute.
  2. Make your changes.

Delete an attribute

When you choose to delete an attribute, Genesys Predictive Engagement deletes it immediately.