Series: Configure a triggered update for external contacts data

Configure the webhookurl in your Genesys Cloud for Salesforce managed package

To configure a triggered update, complete the following steps for Salesforce Classic or Salesforce Lightning.

  1. Log in to Salesforce.
  2. On the left side, in the navigation pane under Build, click Develop > Custom Settings.
  3. On the Custom Settings page, next to Genesys Cloud Sync Settings, click Manage.
  4. On the Genesys Cloud Sync Settings page, click New.
  5. In the Name box, type default.
  6. In the Webhook URL box, paste the webhookurl that you copied to your clipboard. For more information, see Copy the webhookurl to your clipboard.
  7. Click Save.

  1. Log in to Salesforce.
  2. On the left side, in the navigation pane under Platform Tools, click Custom Code > Custom Settings.
  3. On the Custom Settings page, next to Genesys Cloud Sync Settings, click Manage
  4. On the Genesys Cloud Sync Settings page, click New.
  5. In the Name box, type default.
  6. In the Webhook URL box, paste the webhookurl that you copied to your clipboard. For more information, see Copy the webhookurl to your clipboard.
  7. Click Save.


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