Analytics Conversation Detail Endpoint API query interval change

Announced on Takes effect
September 9, 2020 December 16, 2020

On December 16, 2020, Genesys changed the Analytics Conversation Detail Endpoint (/api/v2/analytics/conversations/details/query) to allow querying for interval start dates up to 558 days in the past (including today). We recommend using the Analytics Conversation Detail Async Endpoint ((/api/v2/analytics/conversations/details/jobs) for any historical queries. When retrieving recent data, leverage the notifications service when possible. When retrieving historical data, use the async endpoint.

Note: When working with the interaction view 558 days in the past, the page will load asynchronously and may take a longer than usual to load. /bs_well]

FAQs

What does this mean?

Between the announcement date and the API TTL change, Genesys recommends that anyone working with this API endpoint transitions to the async endpoint for any historical queries. 

Am I affected?

If you or anyone in your organization is accessing the Conversation Detail Endpoint API, then you are affected. 

What do I need to do before the Change Date?

Between the announcement date and the API TTL change, Genesys recommends that anyone working with this API endpoint transitions to the async endpoint for any historical queries. 

Who should I contact if I need help or have additional questions?

Contact My Support, developer.mypurecloud.com, or developer.mypurecloud.com/forum .