Agent Assist token consumption guidance
When you activate a Genesys Cloud subscription to use tokens for AI consumption, roles in your organization that have Conversation permissions may also automatically upgrade to use Agent Assist Conversation permissions. To avoid unnecessary charges, Genesys recommends that an administrator review all roles with Conversation permissions to ensure that Agent Assist-related permissions are only assigned to roles that intend to use that product.
Agent Assist conversation permissions
| Permission | Function |
|---|---|
| Conversation > Suggestion > View | Gives the agent the ability to see automatic suggestions from the knowledge base. |
| Conversation > Suggestion Feedback > Add | Gives the agent the ability to provide feedback on knowledge articles with the thumbs up or thumbs down icon. |
| Conversation > Summary > View | Gives the agent the ability to view the summary that Genesys Agent Assist provides at the end of the interaction. |
| Conversation > Summary Feedback > Add | Gives the agent the ability to provide feedback on summaries. |
| Conversation > Utterance > View | Enables real time transcription. |
