Additional information (admin view)

Prerequisites

The following permissions:

Configure the following permissions in Genesys Cloud CX:

Journey > Customer > View (to see information about existing customers)
Journey > Event > View (to see events on the customer journey map)
Journey > Visit > View (to see live tracking information about visitors who are currently on your website)

View additional information, including the visitor's:

Browser
Device
Operating system

Contact

Solution

Company

About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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