Add the Parked Conversation component to a Lightning app

To list the parked email interactions, administrators can add the ParkedConversation as a Lightning component to a Lightning app in Salesforce. The agents can view the list of parked email interactions, unpark them and then resume the interactions.

In Salesforce, add the parked conversation as a custom component to the Lightning page, and then add the page as an app navigation item to your Lightning app.

1. From Setup in Salesforce, search for App Builder in the Quick Find box and then select Lightning App Builder.
2. Click New.
3. Select App Page and then click Next.
4. Give your app page a label, and then click Next.
5. Select a page template and click Done.
6. Drag the GenesysCloudCustomComponent, under the Custom components list, onto the page.
7. Click the component and select ParkedConversations as the Component Type.
8. Click Save.
9. To make the app page available for users, click Activation.
10. Update the activation properties and add the page to your Lightning apps.
11. Click Activate.

For more information, see Create an App Home Page with the Lightning App Builder and Activate Your Lightning App Page in the Salesforce documentation.

For more information about the integration, see About Genesys Cloud for Salesforce.