Add new bid group
- Genesys Cloud CX 1 WEM Add-on II, Genesys Cloud CX 2 WEM Add-on I, Genesys Cloud CX 3, Genesys Cloud CX 3 Digital, or Genesys Cloud EX license
- Workforce Management > Work Plan Bid > Add permission
- Workforce Management > Work Plan Bid Group > Add permission
To add a new bid group, perform the following steps:
- In the Bid Overview page, click Bid Groups.
- Click New Bid Group.
- In the Bid Group Name field, enter the name of the bid group.
- In the Management Unit field, select the management unit.
- Click Next. The Select Agents section displays the available agents details in the management unit.
- Select the agents.
- Click Next. The Work Plans section displays the available work plans in the management unit.
- Select the work plans.
- Click Next. The Planning Groups section displays the planning groups based on the forecast selected previously.
- Click Save.