Add a Decision element to a task to make the process branch, depending on whether or not a condition is true. A Decision action analyzes information about a call and branches the flow based on the result. Your call flow design dictates how and when you use this action.

  1. From the Architect home page, click or hover over the Flows menu and select the desired flow type.
  2. Create a new flow or select an existing one. The flow’s configuration page opens.
  3. Select the task and click Click to open. The task editor opens.
  4. From the Toolbox, expand the Logical category and drag the Decision action to the desired location in your task.Continue building the task per your call flow design. 
  5. In the Decision action’s design form, in the Name field add a meaningful title for the action.
  6. In the Expression field, do one of the following:
    • To set the value from literal mode, click the True or False radio button.
    • To set the value using an expression, click the expression button and do one of the following:
      • Add the expression inline.
      • Click the Edit Expression button to open the Edit Expression Editor and build the expression.
        Note: If you set the decision expression in literal mode, the action will always take the path you specify.  However, both paths must reach a terminating action before Architect considers it a valid task.
  7. Continue building the task per your call flow design.