Add a bundle of digital channels to your subscription
Any of the following Billing permissions:
- Billing > All Permissions
- Billing > Subscription > Add
- Billing > Subscription > View
Upgrade your subscription to include extra digital channels. Genesys offers upgrades that allow individual users to gain access to digital channels included in Genesys Cloud 2 and 3.
Genesys Cloud 1 customers can add access for users to email and chat channels with an upgrade to Genesys Cloud User 1 Digital Upgrade I. Or you can add access to both of those channels along with SMS and messaging with Genesys Cloud User 1 Digital Upgrade II.
Genesys Cloud 2 customers can add access to SMS and messaging channels with Genesys Cloud User 2 Digital Upgrade I.
To upgrade to new channels, an administrator first applies the capabilities to their organization through a subscription upgrade, then assigns the upgrade to the users who handle the new channels.
Existing Genesys direct customers can add the Genesys Cloud Digital Upgrade add-on in the “Genesys Add Ons” area.
To add digital channels to your subscription, perform these steps:
- Click Admin.
- Under Account settings, click Genesys Add Ons. The Genesys Add Ons page appears.
- In the Digital Channels tile, click Activate. The Activate dialog box appears.
- Select the I accept the Genesys Terms of Service check box.
- Click Activate.
While Genesys Cloud sets up your service and updates your billing, a progress spinner appears. When the process completes, your new services are ready to apply to users. For more information, see Assign roles, divisions, licenses, and add-ons.
|Genesys Cloud User 1 Digital Upgrade I||42.00||46.20||54.60||58.80||29.40||33.60||126.00||5,040.00||596.40|
|Genesys Cloud User 1 Digital Upgrade I Concurrent||52.50||57.75||68.25||73.50||36.75||42.00||157.50||6,300.00||745.50|
|Genesys Cloud User 1 Digital Upgrade II||60.00||66.00||78.00||84.00||42.00||48.00||180.00||7,200.00||852.00|
|Genesys Cloud User 1 Digital Upgrade II Concurrent||78.00||85.80||101.40||109.20||54.60||62.40||234.00||9,360.00||1,107.60|
|Genesys Cloud User 2 Digital Upgrade I||18.00||19.80||23.40||25.20||12.60||14.40||54.00||2,160.00||255.60|
|Genesys Cloud User 2 Digital Upgrade I Concurrent||23.40||25.74||30.42||32.76||16.38||18.72||70.20||2,808.00||332.28|
For more information about volume discounts, contact your designated Customer Success Manager.
|July 15, 2020||
Reduction in price for Genesys Cloud User 1 Digital Upgrade II, Genesys Cloud User 1 Digital Upgrade II Concurrent, Genesys Cloud User 2 Digital Upgrade I, and Genesys Cloud User 2 Digital Upgrade I Concurrent.
|April 8, 2020||