Add a bundle of digital channels to your subscription


Prerequisites

Any of the following Billing permissions:

  • Billing > All Permissions
  • Billing > Subscription > Add
  • Billing > Subscription > View

Upgrade your subscription to include extra digital channels. Genesys offers upgrades that allow individual users to gain access to digital channels included in Genesys Cloud 2 and 3. 

Genesys Cloud 1 customers can add access for users to email and chat channels with an upgrade to Genesys Cloud User 1 Digital Upgrade I. Or you can add access to both of those channels along with SMS and messaging with Genesys Cloud User 1 Digital Upgrade II.

Genesys Cloud 2 customers can add access to SMS and messaging channels with Genesys Cloud User 2 Digital Upgrade I.

Note: Digital upgrades do not include agentless digital capabilities. SMS campaigns and SMS Notification APIs require Genesys Cloud 3.

To upgrade to new channels, an administrator first applies the capabilities to their organization through a subscription upgrade, then assigns the upgrade to the users who handle the new channels. 

Existing Genesys direct customers can add the Genesys Cloud Digital Upgrade add-on in the “Genesys Add Ons” area.

Note: If you are a Genesys Cloud partner or partner customer, click Genesys Add Ons to prompt you to contact your sales representative.

To add digital channels to your subscription, perform these steps:

  1. Click Admin.
  2. Under Account settings, click Genesys Add Ons. The Genesys Add Ons page appears. 
  3. In the Digital Channels tile, click Activate. The Activate dialog box appears.
  4. Select the I accept the Genesys Terms of Service check box.
  5. Click Activate.

While Genesys Cloud sets up your service and updates your billing, a progress spinner appears. When the process completes, your new services are ready to apply to users. For more information, see Assign roles, divisions, licenses, and add-ons.

Pricing

Charge Type USD CAD AUD NZD GBP EUR BRL YEN ZAR
Genesys Cloud User 1 Digital Upgrade I 42.00 46.20 54.60 58.80 29.40 33.60 126.00 5,040.00 596.40
Genesys Cloud User 1 Digital Upgrade I Concurrent 52.50 57.75 68.25 73.50 36.75 42.00 157.50 6,300.00 745.50
Genesys Cloud User 1 Digital Upgrade II 60.00 66.00 78.00 84.00 42.00 48.00 180.00 7,200.00 852.00
Genesys Cloud User 1 Digital Upgrade II Concurrent 78.00 85.80 101.40 109.20 54.60 62.40 234.00 9,360.00 1,107.60
Genesys Cloud User 2 Digital Upgrade I 18.00 19.80 23.40 25.20 12.60 14.40 54.00 2,160.00 255.60
Genesys Cloud User 2 Digital Upgrade I Concurrent 23.40 25.74 30.42 32.76 16.38 18.72 70.20 2,808.00 332.28

For more information about volume discounts, contact your designated Customer Success Manager.


Date Revision
July 15, 2020

Reduction in price for Genesys Cloud User 1 Digital Upgrade II, Genesys Cloud User 1 Digital Upgrade II Concurrent, Genesys Cloud User 2 Digital Upgrade I, and Genesys Cloud User 2 Digital Upgrade I Concurrent. 

April 8, 2020

Article posted.