Add a bundle of digital channels to your subscription
- Genesys Cloud CX 1 or Genesys Cloud CX 1 Digital Add-on II license
- One of the following permissions:
- Billing > All
- Billing > Subscription > Add
- Billing > Subscription > View
Upgrade your subscription to include extra digital channels. Genesys offers upgrades that allow individual users to gain access to digital channels included in Genesys Cloud CX 2 and Genesys Cloud CX 3.
You can add access to email, chat, and all messaging channels (Genesys Cloud web messaging, third-party messaging, SMS messaging, and open messaging) with Genesys Cloud CX 1 Digital Add-on II.
To upgrade to new channels, an administrator first applies the capabilities to their organization through a subscription upgrade, then assigns the upgrade to the users who handle the new channels.
To add digital channels to your subscription, perform these steps:
- Navigate to the Genesys AppFoundry.
- Search for Digital Messaging Channels and Capabilities.
- Click the card and follow the instructions.
Access to SMS & messaging
- If you acquired a Genesys Cloud CX 2 subscription after February, 2022, then you have access to SMS and messaging by default.
- Genesys Cloud CX 2 users who do not have access to SMS and messaging can activate the SMS & Messaging add-on. Note: SMS and social messaging have usage-based charges and therefore usage of these capabilities generate billable charges.
- Indirect customers can work with their partner to activate SMS & Messaging. The partner must submit a zero dollar upgrade for Genesys Cloud CX 2 Digital Add-On I. When the order is processed, these capabilities are immediately enabled in the customer’s org.
While Genesys Cloud sets up your service and updates your billing, a progress spinner appears. When the process completes, your new services are ready to apply to users. For more information, see Assign roles, divisions, licenses, and add-ons.
Pricing (Annual Pre-Pay)
Charge Type | USD | CAD | AUD | NZD | GBP | EUR | BRL | YEN | ZAR |
---|---|---|---|---|---|---|---|---|---|
Genesys Cloud CX 1 Digital Add-on II | 55.00 | 60.50 | 71.50 | 77.00 | 38.50 | 44.00 | 220.00 | 6,600.00 | 781.00 |
Genesys Cloud CX 1 Digital Add-on II Concurrent | 80.00 | 88.00 | 104.00 | 112.00 | 56.00 | 64.00 | 320.00 | 9,600.00 | 1,136.00 |
For more information about volume discounts, contact your designated Customer Success Manager.
Date | Revision |
---|---|
October 11, 2023 |
|
July 26, 2023 |
Removed a note about digital upgrades not including agentless capabilities. |
July 05, 2023 |
Updated the pricing information. |
February 22, 2023 |
Updated article with latest license names. |
June 05, 2023 |
Updated the prerequisites section for relevant license names. |
October 11, 2022 |
Clarified that users with a Genesys Cloud CX 2 subscription after February, 2022 have access to SMS and messaging by default. |
February 23, 2022 |
The following changes are made to this article based on the offer and pricing updates:
|
July 15, 2020 |
Reduction in price for Genesys Cloud User 1 Digital Upgrade II, Genesys Cloud User 1 Digital Upgrade II Concurrent, Genesys Cloud User 2 Digital Upgrade I, and Genesys Cloud User 2 Digital Upgrade I Concurrent. |
April 8, 2020 |
Article posted. |