Genesys Cloud - March 16, 2016

Integrations

Genesys Cloud for Salesforce

Perform consult transfer.
Drag and drop interactions to create conference calls.
Show the length of time a call is connected in display of interaction details.
Client rings when alerting.

Genesys Cloud for Zendesk

Perform consult transfer.
Drag and drop interactions to create conference calls.
Show the length of time a call is connected in display of interaction details.
Client rings when alerting.

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About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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