How can I improve the frequency of AI-generated answers for auto-suggested knowledge?

Create well-structured articles separated into paragraphs. Aim for semantically coherent paragraphs that are around 200 words long. This allows for more precise retrieval and accurate generation. For more information, see Configure Genesys Agent Copilot settings.

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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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