How should I design greeting questions for AI scoring?

To evaluate greetings, write transcript-based questions that ask whether the agent used a standard greeting phrase at the start of the interaction.

Example: “Did the agent greet the customer using a standard phrase such as ‘hi,’ ‘hello,’ or ‘good morning’?”
AI marks Yes when a polite greeting is detected. Avoid subjective wording like “Was the agent friendly?” as AI can only recognize the presence of the greeting, not tone or emotion.