Create Omni-Channel and Record-Triggered flows

Create Omni-Channel flow and Record-Triggered flow in Salesforce to route cases through Genesys Cloud. This video is the final of the series for setting up External Routing for Salesforce Service Cloud package to route the Salesforce message and email-to-case through Genesys Cloud.

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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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Create Omni-Channel and Record-Triggered flows

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