Disconnect Workitem action

Use the Disconnect Workitem action to disconnect an agent from a workitem.

Name Description
Name field Type a distinctive name for the action. The label you enter here becomes the action’s name displayed in the workitem flow structure.
Note: If an agent is assigned and actively works on a workitem; for example, the workitem’s assignmentState is Connected, Held, or Parked, you must use the Disconnect Workitem action before you assign the workitem to an agent or a queue.