OAuth client permissions for ServiceNow integration

Create OAuth client in Genesys Cloud for Unified Experience from Genesys and ServiceNow integration. At a minimum, the roles that you assign to the client credentials grant for the OAuth client must have the following permissions in Genesys Cloud:

• Conversation > All Permissions
• Integration > cxCloudSN > Add
• Integration > cxCloudSN > Edit
• Integration > cxCloudSN > View
• Integration > cxCloudSN > Delete
• Messaging > All Permissions

The OAuth client serves as the intermediary between your Genesys Cloud and ServiceNow providing secure access to the required resources. To configure the OAuth settings in Genesys Cloud, see Configure OAuth client for ServiceNow integration.

For more information, see Create an OAuth client.