Clear Post-Flow action - Genesys Cloud Resource Center

Prerequisites

Edge and Media Tier version 1.0.0.15220 or later

Use the Clear Post-Flow action to remove a previously configured post-flow action from an interaction.

Show me

The action is available in inbound and in-queue call flows and common module flows. To access the action, drag a Clear Post-Flow action into the editor from the Flow category of the Architect toolbox and configure the action according to your design.

Set Post-Flow action configuration

Name	Description
Name field	Type a distinctive name for the action. The label you enter here becomes the action’s name displayed in the flow structure.
Target	From the drop-down, select the target participant that you want to remove the post-flow action from: To remove the post-flow action if the agent disconnects, select Agent (‘callee’). To remove the post-flow action if the caller disconnects, select Caller (‘caller’). To remove the post-flow action for any disconnect, select Any (‘any’).