Why does Genesys Cloud verify location addresses?

All addresses are subject to some level of verification. Telecom regulations require Genesys to validate addresses used for Genesys Cloud Voice services for the purposes of billing and emergency services. If the location is not used for Genesys Cloud Voice services, then the verification status provided by Genesys Cloud is purely informational and has no impact on the services provided by Genesys Cloud.

For more information, see Create a location.

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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.