Genesys Cloud - Version 1.0.0.11510 – June 29, 2022

Enhancements and fixes

• Additional resolution provided to ensure that the system does not drop DTMF digits due to overlapping operations in the media layer.

Cloud update availability

Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting Thursday, July 7, 2022.

Premises update availability

Updates for hardware devices are available on Wednesday, June 29, 2022. Administrators can choose to set a specific update schedule or perform a manual update.

• Available for manual update in all regions starting Wednesday, June 29, 2022.
• Auto-update enabled for all regions starting Wednesday, July 6, 2022.
• Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.