Content search – For how long can you search for an interaction?

The amount of time you can search for and retrieve an interaction depends on the query filter options you use:

Words or phrases – A Transcript based search can take place for up to 35 days from the date of the interaction.

Topics, sentiment score and sentiment trend – You can search for topics and/or sentiment scores for as long as the interaction is stored in the platform.

For more information, see Content Search view.