Can I use the PureCloud Voice – AWS site when creating phones?

No. If you use BYOC Cloud or Genesys Cloud Voice, when you create phones, do not select the PureCloud Voice – AWS site. This site is a managed site created by Genesys Cloud as a placeholder during the initial activation of BYOC Cloud or Genesys Cloud Voice. This site serves no other purpose. In fact, you cannot view it it nor configure it for use by your phones.

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About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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