Desktop app version releases coming soon

This page previews the release notes for the next Genesys Cloud desktop app version releases.

Genesys Cloud for Mac desktop app 

View a summary of the improvements and fixes in the next scheduled Mac desktop app version release.

Version 2.44.639 will be available on August 4, 2025.

  • Updated to Chromium 138.0.7204.97
  • Added support for programmatically dismissing certain notifications

Genesys Cloud for Windows desktop app 

View a summary of the improvements and fixes in the next scheduled Windows desktop app version release.

Version 2.44.834 will be available on August 11, 2025.

  • Updated to Chromium 138.0.7204.97
  • Added support for a different mechanism for geolocation
  • Added support for notifications with buttons
  • Fixed spacing and size of some installer elements
Note for administrators using the convenience MSI installer file. The prerequisites for the Genesys Cloud Windows application changed with this update. These prerequisites must be installed before the application is updated. .NET Framework 4.8 and Microsoft Visual C++ redistributable runtime version of at least 14.38.33135 must be installed. These are installed automatically, if necessary, by the EXE installer provided but the MSI file doesn’t have this ability.