Desktop app version releases coming soon

This page previews the release notes for the next Genesys Cloud desktop app version releases.

Genesys Cloud for Mac desktop app 

View a summary of the improvements and fixes in the next scheduled Mac desktop app version release.

Version 2.43.638 will be available on June 23, 2025.

  • Updated to Chromium 137.0.7151.69
  • Fixed a crash when opening a file chooser filtering by file extensions
  • Added support for notifications with buttons

Genesys Cloud for Windows desktop app 

View a summary of the improvements and fixes in the next scheduled Windows desktop app version release.

Version 2.43.825 will be available on June 23, 2025.

  • Updated to Chromium 137.0.7151.69
  • Updated to .NET 4.8
  • Fixed a crash when switching between desktop and tablet mode
  • Fixed an issue with authentication involving popup windows
  • Fixed an alignment issue when switching to full-screen mode in a Genesys Cloud video call
Note for administrators using the convenience MSI installer file – The prerequisites for the Genesys Cloud Windows application changed with this update. These prerequisites must be installed before the application is updated. .NET Framework 4.8 and Microsoft Visual C++ redistributable runtime version of at least 14.38.33135 must be installed. These are installed automatically, if necessary, by the EXE installer provided but the MSI file doesn’t have this ability.