How do I give an agent access to just their own chats?

Genesys Cloud allows granting limited access to an agent to view just their own recordings of a specific media type.

To grant access to an agent for their own chats, create a role that includes the permission Recording > Recording > View with the following permission conditions:

Condition type	Operator	Values
User	Equals	Specific userId, special value for “Current User”
MediaType	Equals	Chat

To allow other media types, the other media type values can be added with AND to the above condition type condition.

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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.