Does Genesys Cloud support QoS for WebRTC phones?

No. Genesys Cloud does not natively provide QoS for WebRTC phones. Instead, Genesys Cloud provides you with the Mean Opinion Score (MOS), which is a measurement of the voice quality of an interaction. To calculate MOS, Genesys Cloud uses an industry standard measurement methodology to rank audio quality from 1 (unacceptable) to 5 (excellent). You can view the MOS values in the Interactions view. For more information, see Mean Opinion Score (MOS) Overview and Interactions view.

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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.