Does Genesys Cloud Voice support STIR/SHAKEN?

Genesys has made every reasonable effort to institute industry best practices and we welcome the development and deployment of meaningful technical standards, including the STIR/SHAKEN (Secure Telephone Identity Revisited/Signature-based Handling of Asserted Information Using toKENs) protocols, that will further advance that effort. We are currently tracking the advancement of these protocols with our regulatory team and underlying providers.

For more information, see Genesys Cloud support of the STIR/SHAKEN mandate.

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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.