Genesys Cloud - Version 1.0.0.7828 – January 11, 2019

Manual and auto-update availability

• Available for manual update in all regions starting January 11, 2019.
• Auto-updates are currently suspended while Genesys investigates reports of increased WebRTC disconnects in certain situations.
• Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.

Enhancements and fixes

• Improved Edge handling of in/out of service commands.
• Resolved error handling path issue for a hex data UUI data element that failed to convert, resulting in stuck calls.
• Resolved issue where voice activation of the auto-conference PIN did not work in any language other than English.
• Resolved issue with “forked” INVITES occurring when the system processes a Cancel request response.
• Modified handling of certain low-level errors to prevent a TCP or TLS connection from closing.
• Updated to OpenSSL version 1.0.2q.