Available for manual update in all regions starting July 5, 2018.
Auto-update enabled for all regions starting July 11, 2018.
Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.
Enhancements and fixes
Resolved issue where outbound dialing calls using call analysis experience an unexpected call duration timeout when the first call fails and the system attempts to redial.
The system now updates trunk status every hour to ensure that even rarely used trunks show the correct status. Previously, trunk status expired after seven days.
Call analysis model updates for Chile (es-CL).
Resolved issue where an exception could occur due to an invalid SDP fragment.
Reduced file retrievals after executing data elements in VoiceXML.
Resolved issue where ampersands in an Architect flow string variable cause the variable’s prompt playback to break.
Genesys Cloud now supports these ASR diagnostic recording settings: ASR Recording Percentage (% of calls to record, from 0-100) and Type of ASR Diagnostics (Different types of recordings, for example, Basic).
Resolved issue where the system places a call from a Cisco CUCM on hold, the CUCM attempts to take the call off hold, but the call remains stuck on hold.
Improved Bridge Server HTTP retry operations.
The Polycom RealPresence 8800 conference phone now supports MTLS and cloud-provisioning for the Genesys Cloud Phone-Home service.
Resolved issue that occurs when a fax session completes abnormally and causes high CPU usage on the Edge.
The system now accepts a recording resume command when a recording is already active.
Resolved issue where crashes can occur when call legs are accessed concurrently on multiple threads.
Resolved issue with muting when the opus codec is in use.
Resolved issue with silence and idle endpoint timeout notifications that results in disconnected calls.
Improved AddressResolver to eliminate a potential memory leak.
