Genesys Cloud FedRAMP region
Genesys Cloud screen recording playback UI refresh

Announced on Effective date
2024-07-22 2024-09-02

In a future release, Genesys Cloud will upgrade and modernize the look and feel of the screen recording playback user interface by replacing deprecated components. The new UI components will refresh the visual experience and also provide support for new languages, including Ukrainian. 

Note:  This update does not affect the Interaction Details UI or existing functionality.

For more information, see the Screen Recording Playback UI Update community post.

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Current full screen

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New full screen

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Current reduced resolution

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New reduced resolution