Genesys Cloud FedRAMP region
UI updates for the people configuration and settings pages

Announced on Effective date
2024-01-10 -

The Admin > People page will soon include enhancements to various areas of the user interface and significant improvements in the People page workflows. These updates do not impact agent-facing views.

These changes include.

  • A refreshed list view, with direct editing availability in the Status cell.
  • An Add Person workflow wizard that guides the admin through a step-by-step process of the initiation of the person’s attributes.
  • An updated Person detail view that changes from a multi-tap to a single page and includes the person’s basic attributes (name, email, photo) at the top.
  • A slide-in window in which to change a person’s attributes and requires a confirmation cancel/save before exiting.