Genesys Cloud FedRAMP region
Streamlined license usage logic for greater flexibility
Announced on | Effective date | Aha! idea |
---|---|---|
2025-01-20 | - | Aha! link |
In a future release, Genesys Cloud will simplify the logic for calculating license usage when switching between Hourly Interacting, Named, and Concurrent license models. Usage will now be counted based on the user’s latest license type during the billing period, regardless of when the change is made. Previously, when an admin switched a user from Named or Concurrent licenses to Hourly Interacting, the change would not take effect until the following billing period. Additionally, changes from Hourly Interacting to Named or Concurrent licenses required a 24-hour delay before taking effect. With this update, admins will have a more straightforward and predictable experience: the most recent license type will always determine usage.