Manually configure the provisioning information for the Polycom VVX phone
The most common method to configure the phones to discover the phone…
Results for: "manual phone provision"
Manually configure the provisioning information for the Polycom SoundPoint IP phone
The most common method to configure the phones to discover the phone settings…
Use the PureCloud Softphone Provisioning Wizard
If you have already downloaded and installed the PureCloud Softphone but the…
Provision phones for Genesys Cloud Voice
As you set up phones for use in Genesys Cloud, you specify…
Provision phones for BYOC Cloud
As you set up phones for use in Genesys Cloud, you specify…
Polycom Zero Touch Provisioning requirements
In order to take advantage of Polycom’s Zero Touch Provisioning (ZTP) feature,…
About phone management
Genesys Cloud supports a number of types of phones and provides basic…
Phone redundancy
Phone redundancy automatically switches phones from a primary Edge to a secondary…
Managed phones: models and features matrix
Find details about the phones that Genesys Cloud supports. Expand All $(document).ready(function(){…
Create base settings for a generic SIP phone
Any SIP-compliant phone can register with Genesys Cloud as an unmanaged phone…
Version 1.0.0.7348 – August 1, 2018
Manual and auto-update availability Available for manual update in all regions starting…
Version 1.0.0.8904 – March 18, 2020
Manual and auto-update availability Available for manual update in all regions starting…
Why are Genesys Cloud user records unexpectedly changed after an update to Azure Active Directory?
Occasionally when Microsoft updates Azure Active Directory, Microsoft also updates the Genesys…
Version 1.0.0.7292 – July 4, 2018
Manual and auto-update availability Available for manual update in all regions starting…
February 12, 2020
Contact center Agentless SMS notifications Genesys Cloud customers can now send SMS…
May 18, 2022
Contact center Introducing AudioHook Monitor Administrators and contact center managers can now…
Reinstall a Genesys Hardware Solution Edge Standard v3 or Edge Mini v2
If you are having problems with your Genesys Hardware Solution Edge Standard…
Set up a Customer Hardware Solution Edge
After you have acquired your Customer Hardware Solution (Small or Large) hardware…
Single core architecture
Single core architecture refers to a single Communicate site providing core services.…
Messaging pricing
Third-party messaging, SMS long code, and SMS short code messaging allow Genesys…
Poly CCX 400 settings
This reference describes all the settings associated with the Poly CCX 400 phone.
Poly CCX 500 settings
This reference describes all the settings associated with the Poly CCX 500 phone.
Poly CCX 600 settings
This reference describes all the settings associated with the Poly CCX 600 phone.
Polycom VVX 101 settings
This reference describes all the settings associated with the Polycom VVX 101 phone.
Polycom SoundStation IP 7000 settings
This reference describes all the settings associated with the Polycom SoundStation IP 7000…