Genesys Cloud - Version 2.19.704 – January 18, 2023

Updated to Chromium 108.
Addressed an issue in Chromium that caused high CPU usage in some screen recording scenarios.
Re-enabled a feature that was disabled due to a bug in Chromium involving CORS. The bug in Chromium is fixed.
The FedRamp environment no longer shows a Return to Genesys Cloud button.

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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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