Manual and auto-update availability

  • Available for manual update in all regions starting January 11, 2019.
  • Auto-updates are currently suspended while Genesys investigates reports of increased WebRTC disconnects in certain situations.
  • Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.

Enhancements and fixes

  • Improved Edge handling of in/out of service commands.
  • Resolved error handling path issue for a hex data UUI data element that failed to convert, resulting in stuck calls.
  • Resolved issue where voice activation of the auto-conference PIN did not work in any language other than English.
  • Resolved issue with “forked” INVITES occurring when the system processes a Cancel request response.
  • Modified handling of certain low-level errors to prevent a TCP or TLS connection from closing.
  • Updated to OpenSSL version 1.0.2q.