Manual and auto-update availability

  • Available for manual update in all regions starting December 5, 2018.
  • Auto-update enabled for all regions starting December 13, 2018.
  • Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.

Enhancements and fixes

  • Resolved issue that occurs when the Edge responds incorrectly after receiving a 401 (Unauthorized) response on an already closed dialog.
  • Resolved issue where the timing condition between a client API-issued transfer request and an external participant disconnect results in a stuck conversion that must be removed from Genesys Cloud.
  • Resolved issue where the suppression of HTTP pipelining does not work if the server returns a provisional response.
  • Updated the ICU time zone code and data for October 2018.
  • Resolved issue with audio dropping on calls. SIP re-INVITE with silence suppression in the SDP was reordering the PCM codec.
  • Resolved issue where phone trunks that share a network interface are slow to update status after they are created or moved to an in-service status.
  • Resolved issue where the external party hears ringback on outbound campaign calls distributed to agents with whisper enabled.