Genesys Cloud - Version 1.0.0.21410 – January 9, 2025

Enhancements and fixes

• Call analysis model updates for speech and tone detection.
• Resolved an issue that could cause a delay clearing a call from an Agent once they had performed a blind transfer.
• Resolved an issue for generic SIP for cloud media phone registrations.
• Stability and performance improvements.
• Changes to support upcoming features.

Estimated Cloud update availability

Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting Thursday, January 16, 2025.

Estimated Premises update availability

Updates for hardware devices are available on Thursday, January 9, 2025. Administrators can choose to set a specific update schedule or perform a manual update.

• Available for manual update in all regions starting Thursday, January 9, 2025.
• Auto-update enabled for all regions starting Wednesday, January 15, 2025.
• Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.