Genesys Cloud - Version 1.0.0.18140 – Sept 12, 2024
Genesys found a regression in Media Tier version 1.0.0.18140 that prevents phone provisioning at a premises site that does not require https. Automatic updates for cloud media and premises hardware edges have been disabled. Before you update manually, verify that the default https value is required for all premises phone trunks.
Enhancements and fixes
- Resolved a rare issue where NOTIFY events are inconsistent after receiving a REFER.
- Resolved an issue where agent mute state was not retained after a consult transfer recipient disconnected.
- Resolved issue where ACD skills were not removed on consult transfers.
- Stability and performance improvements.
- Changes to support upcoming features.
Cloud update availability
Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting Friday, September 20, 2024.
Premises update availability
Updates for hardware devices are available on Monday, September 16, 2024. Administrators can choose to set a specific update schedule or perform a manual update.
- Available for manual update in all regions starting Monday, September 16, 2024.
- Auto-update enabled for all regions starting Thursday, September 19, 2024.
- Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.
