Genesys Cloud - Version 1.0.0.18140 – Sept 12, 2024
Enhancements and fixes
- Resolved a rare issue where NOTIFY events are inconsistent after receiving a REFER.
- Resolved an issue where agent mute state was not retained after a consult transfer recipient disconnected.
- Resolved issue where ACD skills were not removed on consult transfers.
- Stability and performance improvements.
- Changes to support upcoming features.
Cloud update availability
Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting Friday, September 20, 2024.
Premises update availability
Updates for hardware devices are available on Monday, September 16, 2024. Administrators can choose to set a specific update schedule or perform a manual update.
- Available for manual update in all regions starting Monday, September 16, 2024.
- Auto-update enabled for all regions starting Thursday, September 19, 2024.
- Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.