Enhancements and fixes

  • Architect callflow can now set a language for a streaming feature when Agent Assist/AudioHook is initialized.
  • White noise is no longer generated when playing back third-party TTS prompts.
  • Mandatory post-call actions are supported in agent transfer and conference scenarios.
  • Improvements to SIP header used with mandatory post-call actions.

Cloud update availability

Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting Wednesday, May 22, 2024.

Premises update availability

Updates for hardware devices are available on Wednesday, May 15, 2024. Administrators can choose to set a specific update schedule or perform a manual update.

  • Available for manual update in all regions starting Wednesday, May 15, 2024.
  • Auto-update enabled for all regions starting Wednesday, May 22, 2024.
  • Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.