Genesys Cloud - Version 1.0.0.15220 – March 20, 2024

Enhancements and fixes

• Removed potential race condition on consult transfer completion.
• Updated mechanism for voicemail TUI date retrieval.

Cloud update availability

Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting Thursday, March 28, 2024.

Premises update availability

Updates for hardware devices are available on Wednesday, March 20, 2024. Administrators can choose to set a specific update schedule or perform a manual update.

• Available for manual update in all regions starting Wednesday, March 20, 2024.
• Auto-update enabled for all regions starting Wednesday, March 27, 2024.
• Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.