Genesys found a regression in Media Tier version that can cause external transfers to fail when configured to record. Automatic updates for cloud media and premises hardware edges have been disabled.

Enhancements and fixes

  • Eliminated race condition that could prevent an ACD session from being successfully disconnected.
  • Improved reliability of external transfers when used with SecureIVR functionality.
  • Improvements to ACD hold recording suppression after an external transfer has occurred.
  • Changes to support upcoming features.

Cloud update availability

Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting Thursday, March 7, 2024.

Premises update availability

Updates for hardware devices are available on Wednesday, February 28, 2024. Administrators can choose to set a specific update schedule or perform a manual update.

  • Available for manual update in all regions starting Wednesday, February 28, 2024.
  • Auto-update enabled for all regions starting Wednesday, March 6, 2024.
  • Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.