Genesys Cloud - Version 1.0.0.12598 – June 21, 2023

Genesys found a regression in Media Tier version 1.0.0.12598 that can cause missing audio in some situations. Automatic updates for premise hardware edges have been disabled.

Enhancements and fixes

Improvements to VXML expression evaluation.
Compatibility improvements for inbound calls with no specified a=ptime attribute.
ACD calls now wait in an ACD queue. They no longer end up in voicemail.

Cloud update availability

Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting Thursday, June 29, 2023.

Premises update availability

Updates for hardware devices are available on Thursday, June 22, 2023. Administrators can choose to set a specific update schedule or perform a manual update.

Available for manual update in all regions starting Thursday, June 22, 2023.
Auto-update enabled for all regions starting Thursday, June 29, 2023.
Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.