Genesys Cloud - Version – June 21, 2023

Genesys found a regression in Media Tier version that can cause missing audio in some situations. Automatic updates for premise hardware edges have been disabled.

Enhancements and fixes

  • Improvements to VXML expression evaluation.
  • Compatibility improvements for inbound calls with no specified a=ptime attribute.
  • ACD calls now wait in an ACD queue. They no longer end up in voicemail.

Cloud update availability

Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting Thursday, June 29, 2023.

Premises update availability

Updates for hardware devices are available on Thursday, June 22, 2023. Administrators can choose to set a specific update schedule or perform a manual update.

  • Available for manual update in all regions starting Thursday, June 22, 2023.
  • Auto-update enabled for all regions starting Thursday, June 29, 2023.
  • Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.