Enhancements and fixes

  • Improved reliability of Dial Plan refreshes.
  • Resolved an issue with redial for Poly VVX phones registered to premises Edges.
  • Resolved one-way audio issue between Genesys Cloud and some Cisco hardware phone devices.

Cloud update availability

Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting Thursday, May 25, 2023.

Premises update availability

Updates for hardware devices are available on Thursday, May 18, 2023. Administrators can choose to set a specific update schedule or perform a manual update.

  • Available for manual update in all regions starting Thursday, May 18, 2023.
  • Auto-update enabled for all regions starting Thursday, May 25, 2023.
  • Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.