Enhancements and fixes
- Improved reliability of Dial Plan refreshes.
- Resolved an issue with redial for Poly VVX phones registered to premises Edges.
- Resolved one-way audio issue between Genesys Cloud and some Cisco hardware phone devices.
Cloud update availability
Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting Thursday, May 25, 2023.
Premises update availability
- Available for manual update in all regions starting Thursday, May 18, 2023.
- Auto-update enabled for all regions starting Thursday, May 25, 2023.
- Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.