Genesys Cloud - Version – April 19, 2023

Enhancements and fixes

  • Improved accuracy for speech analyzer events.
  • Stability improvements for edge control.
  • 2023 Timezone Code and Data Updates.
  • Changes to support upcoming features.

Cloud update availability

Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting Thursday, April 27, 2023.

Premises update availability

Updates for hardware devices are available on Wednesday, April 19, 2023. Administrators can choose to set a specific update schedule or perform a manual update.

  • Available for manual update in all regions starting Wednesday, April 19, 2023.
  • Auto-update enabled for all regions starting Wednesday, April 26, 2023.
  • Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.