Version 220.127.116.1126 – March 22, 2023
Enhancements and fixes
- Improved ACD redirect to an agent routed before bridge connection.
- Architect secure call flows honor recording suppression flag.
- Updated change certificate renewal verification.
- Added the operating system name to associated attributes for metrics.
- Improved the Genesys Cloud response to include the telephone event when media is disabled.
- Minor changes to support upcoming features.
Cloud update availability
Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting Wednesday, March 22, 2023.
Premises update availability
Updates for hardware devices are available on Wednesday, March 22, 2023. Administrators can choose to set a specific update schedule or perform a manual update.
- Available for manual update in all regions starting Wednesday, March 22, 2023.
- Auto-update enabled for all regions starting Wednesday, March 29, 2023.
- Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.