Genesys Cloud - Version – March 22, 2023

Enhancements and fixes

  • Improved ACD redirect to an agent routed before bridge connection.
  • Architect secure call flows honor recording suppression flag.
  • Updated change certificate renewal verification.
  • Added the operating system name to associated attributes for metrics.
  • Improved the Genesys Cloud response to include the telephone event when media is disabled.
  • Minor changes to support upcoming features.

Cloud update availability

Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting Wednesday, March 22, 2023.

Premises update availability

Updates for hardware devices are available on Wednesday, March 22, 2023. Administrators can choose to set a specific update schedule or perform a manual update.

  • Available for manual update in all regions starting Wednesday, March 22, 2023.
  • Auto-update enabled for all regions starting Wednesday, March 29, 2023.
  • Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.