Genesys Cloud - Version 1.0.0.12072 – January 4, 2023

Enhancements and fixes

• Shortened fast busy duration for call failures.
• Additional diagnostics for screen recordings.
• Minor changes to support upcoming features.

Cloud update availability

Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting Wednesday, January 11, 2023.

Premises update availability

Updates for hardware devices are available on Wednesday, January 4, 2023. Administrators can choose to set a specific update schedule or perform a manual update.

• Available for manual update in all regions starting Wednesday, January 4, 2023.
• Auto-update enabled for all regions starting Wednesday, January 11, 2023.
• Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.