Genesys Cloud - September 7, 2016

Contact center

Consult transfers to queues

An agent can now consult a queue before transferring an interaction to that queue. For more information, see Transfer voice interactions.

Create a queue from an existing queue

Administrators can now create a queue by copying the configuration and membership of an existing queue. For more information, see Create and configure queues.

Contact

Solution

Company

About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

Scroll to top