Genesys Cloud - November 8, 2023
Genesys is adjusting the regional deployment schedule for the release of new features. This week’s features will begin to deploy on Wednesday, November 8, 2023. All regions will have these features in production by the end of day on Friday, November 10, 2023 (8:00 p.m. ET/5:00 p.m. PT).
Customer engagement
Improved Messenger UI color contrast patterns
Users can now use enhanced button selector visibility to experience improved keyboard tabbing navigation in Messenger. Also, Messenger now provides upgraded color contrast patterns for specific elements to meet the 4.5:1 ratio mandated by WCAG AA standards. This enhancement automatically adjusts the text color according to the brand’s chosen Messenger primary color. This feature requires one of the following subscriptions: Genesys Cloud CX 1 Digital Add-on II, Genesys Cloud CX 2, Genesys Cloud CX 2 Digital, Genesys Cloud CX 3, or Genesys Cloud CX 3 Digital.
Self service and automation
Mute suggestions and hide intent health for Architect bot flows and digital bot flows
Flow authors can now mute and unmute suggestions when they use intent health to create intents and determine whether to include or exclude the suggestions from the intent health calculation. Flow authors can also hide intent health information from view. This feature improves the tools available to flow authors and enables them to enhance the performance of intents and training utterances with greater ease and accuracy. For more information, see Work with intent health. This feature requires one of the following subscriptions: Genesys Cloud CX 1 Digital Add-on II, Genesys Cloud CX 2, Genesys Cloud CX 2 Digital, Genesys Cloud CX 3, Genesys Cloud CX 3 Digital, or Genesys Cloud CX AI Experience.
- Genesys Cloud enables features for release beginning Wednesday and by end of day Friday, per region. If you do not see a feature enabled for your organization by the following business day, check the required subscriptions and permissions provided in the Release Notes and related documentation. If you confirm the subscription and permissions and still experience issues, contact Customer Care.
- Some features may require an integration add-on.
