July 20, 2016

Contact center

Ability to change recipient list in an email reply

Agents can now add and modify email addresses in the To, Cc, and Bcc fields in replies to ACD-routed email interactions. For more information, see Work with ACD email.

Outbound call flow variables

Architect call flow designers can now use the built-in variables in outbound call flows to consume data from the contact list to provide more dynamic experiences within an agent-less flow. For more information, see Architect built-in variables.