normalization

Normalization or address normalization in Genesys Cloud supports the ability for a user to paste a phone number or a SIP address into a “call” field in the user interface. Genesys Cloud uses regular expressions to “normalize” the user input so that the system can call using the correct syntax. For example, a user can paste “sip:+19196669811@10.0.0.90;user=phone” and the system uses a regular expression to normalize the address to tel:19196669811.

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About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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