Genesys Cloud for Mac desktop app release notes

View a summary of the improvements and fixes in the latest Mac desktop app version.

If you have not already done so, download and install the Mac desktop app. Once installed, the Mac desktop app notifies you when a new version is available and prompts you to refresh or install it. To confirm the current installed version, click the Genesys Cloud icon in the menu bar and select Check for Updates. Upgrade to the latest version if needed.

Version 2.17.530 – August 10, 2022
  • Added Arabic language support.
  • Added Hebrew language support.
  • Updated to Chromium 103.
Version 2.16.527 – June 29, 2022
  • Updated to Chromium 102.
  • The desktop app now prevents users from resizing the window below the 640×480 minimum requirement.
Version 2.15.525 – May 25, 2022
  • Updated to Chromium 100.
Version 2.14.523 – April 13, 2022
  • Updated to Chromium 99.
Version 2.13.520 – March 9, 2022
  • Updated to Chromium 98.
Version 2.12.514 – January 26, 2022
  • Updated to Chromium 96.
Version 2.11.511 – December 1, 2021
  • Resolved issue where empty logs were generated from development tools.
  • Updated to Chromium 95.
Version 2.10.510 – October 27, 2021
  • Updated to Chromium 94.
  • Added support for running as media helper.
Version 2.9.509 – October 6, 2021
  • Updated to Chromium 93.
Version 2.8.508 – August 18, 2021
  • Resolved issue that caused an error notification on a successful voicemail download.
  • Resolved issued that caused pop-out windows to close incorrectly.
  • Updated to Chromium 92.
Version 2.7.505 – July 7, 2021
  • Updated to Chromium 91.
Version 2.6.503 – May 19, 2021
  • Resolved issue that caused the Mac desktop app to shut down after closing the developer console.
Version 2.6.499 – May 12, 2021
  • Updated to Chromium 90.
Version 2.5.497 – April 7, 2021
  • Added Russian (ru-ru) language support.
  • Updated to Chromium 89.
Version 2.4.490 – March 3, 2021
  • Updated to Chromium 88.
Version 2.3.478 – January 13, 2021
  • Updated to Chromium 87.
Version 2.2.476 – November 11, 2020
  • Added Czech (cs-CZ) language support. 
  • Updated to Chromium 86.
  • Updated the cache path name to reflect the new Genesys Cloud rebranding.
  • Added an optional query parameter in Advanced Preferences.
Version 2.1.471 – October 7, 2020
  • Resolved issue that caused audio device profiles to work incorrectly.
Version 2.1.468 – September 30, 2020
  • The desktop app name changed from PureCloud to Genesys Cloud. Users should follow these instructions:
    • Click the link provided in the version update to manually install the renamed Genesys Cloud desktop app.
    • Following the installation, move the PureCloud desktop app to the Trash.
    • Subsequent Genesys Cloud desktop app version updates will install automatically.
  • Updated to Chromium 85.
      Version 1.15.459 – September 9, 2020
      • Resolved issue that caused the desktop app to close unexpectedly upon launching.
      • Updated the desktop app release notes link to reflect the new Genesys Cloud branding.
      Version 1.15.447 – September 2, 2020
      • Resolved issue that caused the desktop app to close unexpectedly when the user selects a screen or window to share with an agent.
      • Resolved context menu issue that occurs on the desktop app when the user’s computer is set to a non-US locale.
      • Removed avatar images saved as cached data.
      Version 1.15.432 – January 29, 2020
      • Resolved issue that caused the desktop app to close unexpectedly when the user navigates between groups.

      Version 1.15.431 – December 11, 2019
      • Resolved issue that caused some iframe-embedded applications to fail.
      Version 1.15.430 – November 20, 2019
      • Resolved time zone setting issue due to daylight saving time change in Brazil.
      • Updated to Chromium 78.
      • Updated desktop app download page to reflect new Genesys Cloud color scheme.
      Version 1.14.424 – November 6, 2019
      • Updated to new Genesys signing certificate.
      • Added application notarization to meet macOS Catalina requirements.