View a summary of the improvements and fixes in the latest Mac desktop app version.

If you have not already done so, download and install the Mac desktop app. Once installed, the Mac desktop app notifies you when a new version is available and prompts you to refresh or install it. To confirm the current installed version, click the Genesys Cloud icon in the menu bar and select Check for Updates. Upgrade to the latest version if needed.

Version 2.35.590 – May 13, 2024 New
  • Feature postponement: Updated to Chromium 124
Version 2.34.589 – April 8, 2024
  • Updated to Chromium 123
  • Added Ukrainian language support
Version 2.33.588 – March 11, 2024
  • Updated to Chromium 122
  • To increase the security of downloaded files, the downloads window now reveals the downloaded file in File Explorer when double-clicked, rather than directly opening the file.

  • Shift-clicking on links will open in the external browser instead of in the application.
Version 2.32.585 – February 14, 2024
  • Updated to Chromium 121
Version 2.31.584 – January 3, 2024
  • Updated to Chromium 120
Version 2.30.575 – November 29, 2023
  • Updated to Chromium 119
Version 2.29.573 – November 8, 2023
  • Updated to Chromium 118
Version 2.28.572 – October 18, 2023
  • Updated to Chromium 117
  • Fixed an issue with allowed file types for file selection dialogs
Version 2.27.569 – September 20, 2023
  • Updated to Chromium 116 (addresses WebP vulnerability CVE-2023-4863)
Version 2.26.567 – August 30, 2023
  • Fixed a crash that occurs when closing a popup window with the Command-W menu shortcut.
  • Fixed a crash that occurs after downloading a file from chat.
Version 2.26.565 – August 16, 2023
  • Updated to Chromium 115
Version 2.25.564 – July 19, 2023
  • Updated to Chromium 114
Version 2.24.562 – June 21, 2023
  • Updated copyright dates in about box.
  • Updated to Chromium 113.
Version 2.23.561 – May 31, 2023
  • Updated to Chromium 112
  • Added support for a new screen recording pop out destination.
  • Added support for new Genesys Cloud video URL handling.
Version 2.22.557 – May 3, 2023
  • Updated to Chromium 111
Version 2.21.556 – April 5, 2023
  • Updated to Chromium 110.
Version 2.20.555 – March 1, 2023
  • Updated to Chromium 109.
Version 2.19.553 – January 18, 2023
  • Updated to Chromium 108.
  • The FedRamp environment no longer shows a Return to Genesys Cloud button.
Version 2.18.551 – December 21, 2022
  • Updated to Chromium 107.
  • Added Portuguese language support.
Version 2.17.530 – August 10, 2022
  • Added Arabic language support.
  • Added Hebrew language support.
  • Updated to Chromium 103.
Version 2.16.527 – June 29, 2022
  • Updated to Chromium 102.
  • The desktop app now prevents users from resizing the window below the 640×480 minimum requirement.
Version 2.15.525 – May 25, 2022
  • Updated to Chromium 100.
Version 2.14.523 – April 13, 2022
  • Updated to Chromium 99.
Version 2.13.520 – March 9, 2022
  • Updated to Chromium 98.
Version 2.12.514 – January 26, 2022
  • Updated to Chromium 96.
Version 2.11.511 – December 1, 2021
  • Resolved issue where empty logs were generated from development tools.
  • Updated to Chromium 95.
Version 2.10.510 – October 27, 2021
  • Updated to Chromium 94.
  • Added support for running as media helper.
Version 2.9.509 – October 6, 2021
  • Updated to Chromium 93.
Version 2.8.508 – August 18, 2021
  • Resolved issue that caused an error notification on a successful voicemail download.
  • Resolved issued that caused pop-out windows to close incorrectly.
  • Updated to Chromium 92.
Version 2.7.505 – July 7, 2021
  • Updated to Chromium 91.
Version 2.6.503 – May 19, 2021
  • Resolved issue that caused the Mac desktop app to shut down after closing the developer console.
Version 2.6.499 – May 12, 2021
  • Updated to Chromium 90.
Version 2.5.497 – April 7, 2021
  • Added Russian (ru-ru) language support.
  • Updated to Chromium 89.
Version 2.4.490 – March 3, 2021
  • Updated to Chromium 88.
Version 2.3.478 – January 13, 2021
  • Updated to Chromium 87.
Version 2.2.476 – November 11, 2020
  • Added Czech (cs-CZ) language support. 
  • Updated to Chromium 86.
  • Updated the cache path name to reflect the new Genesys Cloud rebranding.
  • Added an optional query parameter in Advanced Preferences.
Version 2.1.471 – October 7, 2020
  • Resolved issue that caused audio device profiles to work incorrectly.
Version 2.1.468 – September 30, 2020
  • The desktop app name changed from PureCloud to Genesys Cloud. Users should follow these instructions:
    • Click the link provided in the version update to manually install the renamed Genesys Cloud desktop app.
    • Following the installation, move the PureCloud desktop app to the Trash.
    • Subsequent Genesys Cloud desktop app version updates will install automatically.
  • Updated to Chromium 85.
      Version 1.15.459 – September 9, 2020
      • Resolved issue that caused the desktop app to close unexpectedly upon launching.
      • Updated the desktop app release notes link to reflect the new Genesys Cloud branding.
      Version 1.15.447 – September 2, 2020
      • Resolved issue that caused the desktop app to close unexpectedly when the user selects a screen or window to share with an agent.
      • Resolved context menu issue that occurs on the desktop app when the user’s computer is set to a non-US locale.
      • Removed avatar images saved as cached data.
      Version 1.15.432 – January 29, 2020
      • Resolved issue that caused the desktop app to close unexpectedly when the user navigates between groups.

      Version 1.15.431 – December 11, 2019
      • Resolved issue that caused some iframe-embedded applications to fail.
      Version 1.15.430 – November 20, 2019
      • Resolved time zone setting issue due to daylight saving time change in Brazil.
      • Updated to Chromium 78.
      • Updated desktop app download page to reflect new Genesys Cloud color scheme.
      Version 1.14.424 – November 6, 2019
      • Updated to new Genesys signing certificate.
      • Added application notarization to meet macOS Catalina requirements.
      Version 1.14.404 – September 11, 2019
      • Updated to Chromium 75.
      • Added Option-Cmd-R shortcut to reload ignoring cache.
      Version 1.13.400 – August 7, 2019
      • Internal change to support future AWS regions.
      • Fixed format of published date in appcast update file.
      Version 1.13.398 – March 6, 2019
      • Added prompt for access to camera and microphone when running the Mac desktop app on macOS 10.14 (Mojave) or later.

      Version 1.13.394 – December 19, 2018
      • Updated to Chromium 69.
      Version 1.12.369 – October 17, 2018
      • Updated to Chromium 67.
      • Geolocation is now handled manually through Apple Location Services.
      Version 1.11.358 – July 18, 2018
      • Removed requirement for High Performance GPU due to abnormal battery drainage.
      • Added Finnish (fi-FI) language support.
      • Added Danish (da-DK) language support.
      Version 1.11.342 – February 26, 2018
      • Fixed bug causing cmd-click on links to open in-app.
      Version 1.11.338 – January 19, 2018
      • Updated to Chromium 62.
      • Applied workaround to Nvidia display bug on High Sierra.
      Version 1.10.330 – September 5, 2017
      • Support for API v2 downloads.
      Version 1.10.320 – June 21, 2017
      • Updated to Chromium 59.
      • Fixed bug causing ‘Return to Genesys Cloud’ not to appear.
      • Reset region if host not resolved.
      Version 1.9.306 – April 6, 2017
      • New Advanced Settings dialog.
      • Internal – Removed Staging Environment.
      • Append application name and version to user-agent for server logs.
      • Disable tab mode.
      Version 1.9.292 – December 15, 2016
      • Added Chinese (Taiwan) language.
      Version 1.9.291 – December 14, 2016
      • Updated to Chromium 55.
      Version 1.8.277- June 22, 2016
      • Restored previous size/position of main window on launch.
      • Added Thai language support.
      • Fixed Open File dialog to workaround hidden file types issue.
      • Fixed Do not play duplicate ringtone on incoming call notification.
      Version 1.8.258 – April 20, 2016
      • Added Norwegian language.
      • Improved handling of user avatars in notifications.
      • Added cobrowse type as Genesys Cloud internal resource.
      • Added Show Main Window menu option (Cmd-0 shortcut).
      • Geolocation Support.
      • Video one-to-one call notification.
      • Updated to Chromium 49.
      • Support for mp4 playback.
      • Full screen mode toggle menu item added with Ctrl-Cmd-F shortcut.
      Version 1.7.214 – December 16, 2015
      • Allow all popups and Genesys Cloud resources as new app window.
      • Fixed bug causing crash if launching as hidden login item.
      • Admin tool to disable updates.
      Version 1.7.200 – October 19, 2015
      • Added support for audio device selection.
      • Added support for native idle handling.
      • Changed badge for group unread messages.
      • Updated to Chromium 45.
      Version 1.6.192 – September 17, 2015
      • Enabled Emoji & Symbols Edit menu command.
      • Fixed bug causing Return to Genesys Cloud to show up on OAuth login page.
      • Disabled non-applicable menu options when on non-Genesys Cloud page.
      • Removed Print command from context menu.
      Version 1.6.185 – August 17, 2015
      • Return To Genesys Cloud functionality.
      • tel: and callto: protocol handling.
      • Screen sharing window/screen selection.
      Version 1.5.154 – May 28, 2015
      • Added Polish, Chinese, Swedish, Turkish, Korean, and Italian localizations.
      • Support for unified preferences dialog.
      • Added region selection support.
      • Added refresh menu item.
      • Incoming phone call notification and ring support.
      • New application name.
      • Updated to Chromium 43.
      • Persistent developer mode.
      • Clipboard support for Content Management.
      • Silent notifications while video is active.
      • Improved recovery from helper process crash.