Genesys Cloud for Mac desktop app release notes


View a summary of the improvements and fixes in the latest Mac desktop app version.

If you have not already done so, download and install the Mac desktop app. Once installed, the Mac desktop app notifies you when a new version is available and prompts you to refresh or install it. To confirm the current installed version, click the Genesys Cloud icon in the menu bar and select Check for Updates. Upgrade to the latest version if needed.

  • Resolved issue that caused audio device profiles to work incorrectly.
  • The desktop app name changed from PureCloud to Genesys Cloud. Users should follow these instructions:
    • Click the link provided in the version update to manually install the renamed Genesys Cloud desktop app.
    • Following the installation, move the PureCloud desktop app to the Trash.
    • Subsequent Genesys Cloud desktop app version updates will install automatically.
  • Updated to Chromium 85.
      • Resolved issue that caused the desktop app to close unexpectedly upon launching.
      • Updated the desktop app release notes link to reflect the new Genesys Cloud branding.
      • Resolved issue that caused the desktop app to close unexpectedly when the user selects a screen or window to share with an agent.
      • Resolved context menu issue that occurs on the desktop app when the user’s computer is set to a non-US locale.
      • Removed avatar images saved as cached data.
      • Resolved issue that caused the desktop app to close unexpectedly when the user navigates between groups.

      • Resolved issue that caused some iframe-embedded applications to fail.
      • Resolved time zone setting issue due to daylight saving time change in Brazil.
      • Updated to Chromium 78.
      • Updated desktop app download page to reflect new Genesys Cloud color scheme.
      • Updated to new Genesys signing certificate.
      • Added application notarization to meet macOS Catalina requirements.
      • Updated to Chromium 75.
      • Added Option-Cmd-R shortcut to reload ignoring cache.
      • Internal change to support future AWS regions.
      • Fixed format of published date in appcast update file.
      • Added prompt for access to camera and microphone when running the Mac desktop app on macOS 10.14 (Mojave) or later.

      • Updated to Chromium 67.
      • Geolocation is now handled manually through Apple Location Services.
      • Removed requirement for High Performance GPU due to abnormal battery drainage.
      • Added Finnish (fi-FI) language support.
      • Added Danish (da-DK) language support.
      • Fixed bug causing cmd-click on links to open in-app.
      • Updated to Chromium 62.
      • Applied workaround to Nvidia display bug on High Sierra.
      • Support for API v2 downloads.
      • Updated to Chromium 59.
      • Fixed bug causing ‘Return to Genesys Cloud’ not to appear.
      • Reset region if host not resolved.
      • New Advanced Settings dialog.
      • Internal – Removed Staging Environment.
      • Append application name and version to user-agent for server logs.
      • Disable tab mode.
      • Added Chinese (Taiwan) language.
      • Restored previous size/position of main window on launch.
      • Added Thai language support.
      • Fixed Open File dialog to workaround hidden file types issue.
      • Fixed Do not play duplicate ringtone on incoming call notification.
      • Added Norwegian language.
      • Improved handling of user avatars in notifications.
      • Added cobrowse type as Genesys Cloud internal resource.
      • Added Show Main Window menu option (Cmd-0 shortcut).
      • Geolocation Support.
      • Video one-to-one call notification.
      • Updated to Chromium 49.
      • Support for mp4 playback.
      • Full screen mode toggle menu item added with Ctrl-Cmd-F shortcut.
      • Allow all popups and Genesys Cloud resources as new app window.
      • Fixed bug causing crash if launching as hidden login item.
      • Admin tool to disable updates.
      • Added support for audio device selection.
      • Added support for native idle handling.
      • Changed badge for group unread messages.
      • Updated to Chromium 45.