Why does an IP address lookup on Genesys CIDR ranges show Indianapolis, IN United States as the location?

An IP address lookup on Genesys CIDR ranges shows Indianapolis, IN United States as the location because the Genesys Indianapolis office is the business address that Genesys uses when purchasing CIDR ranges. Many popular IP address lookup services report the administrative location as the geographical location, which is not accurate in the case of the Genesys CIDR ranges. The Genesys CIDR ranges actually operate within Genesys Cloud’s AWS regions around the world.

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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.