Where can I find the integration ID for my ServiceNow integration in Genesys Cloud?
To obtain the integration Id for your Genesys Cloud integration with ServiceNow:
- In Genesys Cloud, navigate to Admin > Integrations.
- Search for the Unified Experience from Genesys and ServiceNow integration and open it.
- Examine the URL in your browser’s address bar. The URL is of the format:
https://<Genesys_Cloud_region>.com/directory/#/admin/integrations/apps/unified-experience-from-genesys-and-servicenow/72b501eb-xxxx-4d07-a9d2-xxxxca0271b0/details/properties
- Locate the integration Id which is a unique string of characters. For example, 72b501eb-xxxx-4d07-a9d2-xxxxca0271b0 is the integration Id in the given URL.
For more information, see Set up the integration for ServiceNow.