Where can I find the integration ID for my ServiceNow integration in Genesys Cloud?

Unified Experience from Genesys and ServiceNow integration: Feature coming soon

To obtain the integration Id for your Genesys Cloud integration with ServiceNow:

  1. In Genesys Cloud, navigate to Admin > Integrations.
  2. Search for the Unified Experience from Genesys and ServiceNow integration and open it.
  3. Examine the URL in your browser’s address bar. The URL is of the format: 
    https://<Genesys_Cloud_region>.com/directory/#/admin/integrations/apps/unified-experience-from-genesys-and-servicenow/72b501eb-xxxx-4d07-a9d2-xxxxca0271b0/details/properties
  4. Locate the integration Id which is a unique string of characters. For example, 72b501eb-xxxx-4d07-a9d2-xxxxca0271b0 is the integration Id in the given URL.

For more information, see Set up the integration for ServiceNow.